Delivery

Delivery Advice

At VFM, we want to ensure that the delivery of your new sofa, furniture or flooring goes as smoothly as possible, so you can enjoy your order from the moment it arrives. Find out everything you need to know about your delivery on this page.

Delivery restrictions

We deliver six days a week, Monday – Saturday throughout mainland Great Britain and to the Isle of Wight. Premium Saturday delivery (if available in your area) costs depending on your postcode. Call 01279 434327 or 01438 368 691 to get a quote. Although we do not offer a delivery service to offshore UK islands, we can arrange to deliver your order to a carrier, who would then deliver your order to your home.

Standard delivery charges apply for deliveries made Monday – Friday. Delivery price calculated before making purchase, price based on location. If you live outside UK, then additional delivery cahrges may apply. Please email or call us when placing your order, to obtain your personal delivery quote.

Choosing your delivery date

Once you have placed your order with VFM, we’ll give you an estimated date for your items to be delivered. We want to reassure  our customers  that we follow local guidelines about physical distancing to help slow the spread of COVID-19. All our employees follow local health guidelines suggest by the UK Government. We thoroughly clean and disinfect any item that you intend to buy. In the unlikely event that your order is delayed, we will be in touch to give you a new estimated delivery date.

As soon as your order is ready, we’ll contact you to arrange a convenient date for delivery. We aim to deliver within 2-3 working days of your order being ready, and our two-man delivery crew operates between 9am and 7pm, Monday to Friday. We understand that many of our customers may not be able to take a day off work during the week, so we also offer a weekend delivery service for an extra charge.

On the day of your delivery

Please note that on the delivery day, someone will need to be at home within the hours of 9am and 7pm to receive your order. Our delivery team will call you an hour before they are due to arrive so you’ll know just when to expect them. Please provide a mobile number or daytime phone number so we can get in touch easily. For more information about delivery times please call 01279 434327.

Things to do before getting your new sofa delivered

Before placing your order with us, we recommend that you measure the space where your new sofa is going to go, as well as the height and width of any doorways, hallways and staircases that our delivery team will need to fit your sofa through.

If it’s going to be a tight fit, please give us prior notice and our delivery crew will be able to add protective padding to your door frames to prevent any damage to your property. We can also wrap your sofa in a protective cover to ensure it passes through narrower doorways and routes unharmed.

Please let us know in advance if you spot any potential difficulties we may have in getting your new sofa into your home, particularly if we are unable to park nearby or you live in a flat up many flights of stairs.

On the agreed day that your sofa will be delivered, please make sure to clear a pathway for our delivery team from your front door to the space where your new sofa will be placed. This will ensure that our delivery team can deliver your sofa quickly, easily and without any damage to your new purchase or your property.